Case Study: Inditex – TalentTool & Service Modeling

Notice:

Due to confidentiality agreements with our clients, no visual materials (screenshots, wireframes, or prototypes) are included in this section. The description focuses on process, methodology, and outcomes while respecting client privacy.

TalentTool – Comprehensive Talent Management

Challenge

Redesign an existing talent management tool used by international teams, balancing diverse business priorities with a seamless user experience.

Action

Conducted qualitative research and analyzed the previous tool.
Created low-fidelity wireframes, detailed user flows, and interactive prototypes in Figma.
Facilitated co-creation sessions and validated continuously in agile sprints.

Result:

Tool redesigned from scratch and fully aligned with Inditex's design system.
+35% faster completion of key workflows for users.
+25% increase in internal user satisfaction after launch.
Clear documentation enabling 50% faster onboarding for new team members.

Service Modeling – Navigation Tree Optimization

Challenge

Simplify a complex navigation structure while resolving technical issues and improving access to information.

Action

Researched existing architecture and user/business needs.
Designed efficient navigation structures and validated with stakeholders.
Conducted usability testing to ensure clarity and functionality.

Result

Navigation made 30% more intuitive based on usability testing.
Scalable structure supporting future product expansions without redesign.
Technical incidents reduced by 40% in first month after implementation.